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Policies

Refund & Termination Policy

Setup fee, prepaid promotional tokens, cancelling the service, exporting your data and what happens to it afterwards.

Last updated: 21 October 2026

Setup fee

The one-time ₹500 setup fee is non-refundable. It covers onboarding work that has already happened by the time you are live: menu setup, printed table QR codes, staff accounts and WhatsApp bot numbering. It is adjusted in your first bill.

Usage charges

Usage is billed after the orders happen, so a used order is not refundable. If a charge was raised for an order that should not have been billed — a duplicate, or an order that was cancelled — tell us within 7 days of the invoice and it is corrected on the next bill. See the billing policy.

Prepaid promotional tokens

Promotional messages are prepaid at ₹1 per message. Unused tokens stay on your account while it is active. We do not pay out unused tokens in cash on closure; ask us before cancelling if you want them used or moved to another outlet you run.

Cancelling the service

  • There is no lock-in. Tell us in writing (WhatsApp or email) and the service stops at the end of the current billing period.
  • Access continues until that date, so the outlet can finish service normally.
  • Any invoice already issued for orders taken remains payable.
  • WhatsApp numbers and Meta templates registered for your outlet are released back to you; a number can be re-registered elsewhere, subject to Meta's own rules.

Your data when you leave

  • Before closing, export what you need: orders, customers and reports download as CSV from the dashboard, and monthly reports export as PDF.
  • We keep your outlet's data for 30 days after closure in case you reopen or need an export.
  • After that period, send a deletion request and we remove the outlet's order, customer and staff records. Billing records are retained as long as required for tax and accounting.

When we may end the service

We may suspend or end an outlet for non-payment after notice, for using the system to send unsolicited promotional messages, for attempting to access another outlet's data, or for illegal use. In those cases the setup fee and prepaid tokens are not refunded, and data handling follows the same 30-day rule.

Contact

Refund or closure requests: nileshshah84870@gmail.com or +91 97246 49971. This page is a plain-language summary; where a signed service agreement exists, that agreement prevails.